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FAQS
How do I create a wholesale account?
You can request a wholesale account by filling out our registration form. Once approved, you’ll receive login credentials via email.
Who is eligible for a wholesale account?
Our B2B platform is available to licensed clinics, practitioners, wellness centres, pharmacies, and approved resellers. Documentation may be requested during onboarding.
Is there a minimum order quantity (MOQ)?
Yes, minimum order quantities apply to most products and are stated clearly on each product page. MOQs may vary for samples, kits, or bundled offers.
How do I place an order?
Once logged in, simply add products to your cart and proceed to checkout. For larger than standard, bulk orders or special requests, please contact our team directly.
Can I place orders via email or phone?
We recommend ordering through the website for speed and inventory accuracy, but email orders may be accepted.
Where do you ship to?
We ship internationally, including the UK, EU, and most global locations. Please contact us directly if your country is not listed at checkout.
Do you offer tracked delivery?
Yes, all orders are shipped via tracked courier services. You will receive a tracking link once your order has been dispatched.
How are temperature-sensitive products shipped?
Temperature-sensitive items (e.g. peptides) are shipped with cold-chain packaging or ice packs as needed. Instructions for storage will be included.
What is your returns policy?
Due to the nature of our products, we do not accept returns on opened, temperature-sensitive, or injectable items. Unopened items in original packaging may be eligible for return within 7 days.
My order arrived damaged or incorrect – what do I do?
Please contact our support team within 48 hours of delivery. Include photos of the packaging and products, and we’ll work quickly to resolve the issue.
Can I cancel or amend my order after placing it?
Please contact us as soon as possible. If the order has not yet been processed or dispatched, we may be able to amend or cancel it.
Will I receive an invoice with my order?
Yes, a digital invoice is sent automatically via email. You can also access invoices in your account dashboard.
Do you offer private label or white-label options?
Yes, we offer white-label options for certain products. Please reach out for MOQ, lead time, and custom branding options.